If you have a complaint regarding an MDWA product, please first contact the customer service team via email to [email protected] to see if this is something they can resolve for you. Due to the nature of some queries this could take up to 5 working days to investigate fully and get a response back to you

We are committed to fulfilling the statutory rights of all of our customers. Please include all points of complaint which you would like to address in full, along with the resolution that you would like

While we would always aim to complete an investigation within 5 working days, if, for any reason, our investigation is not concluded within this period, we will contact you to advise on progress and the reasons for any delay. If you are not satisfied with the complaint progress or decision, you may refer the complaint to a relevant external arbitrator